Overview
Cancellations made more than four (4) weeks prior to the advertised course date will receive a full refund.
If an event or course is cancelled or rearranged by North K9 due to unforeseen circumstances, course attendees already booked on the course will be given the choice of an alternative date or a full refund. North K9 will give as much notice as possible in the case of cancellations or rearranged dates.
Refunds will not be issued for individual sessions within a training package. All effort will be made to reschedule within 14 days of the initially booked appointment.
Refunds
If we issue a refund, we will send you an email to notify you.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The specifics of this time may depend on your credit card or bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@northk9.co.uk.
Need Help?
Contact us at info@northk9.co.uk for questions related to refunds and cancellations.